Frequently Asked Questions

Our toys are designed for children ages 2-12, with specific age recommendations clearly marked on each product. We offer age-appropriate toys for toddlers, preschoolers, and school-age children, each designed to support different developmental stages.

Yes, absolutely! All our toys meet or exceed international safety standards including ASTM F963, EN71, and CPSC requirements. We use non-toxic materials, have no small parts for toys under 3, and conduct rigorous safety testing before any product reaches our customers.

Yes! Each toy comes with an educational guide that includes learning objectives, suggested activities, and tips for parents and educators. We also provide online resources and video tutorials to help maximize the educational value of our products.

Standard shipping takes 3-5 business days within the continental US. Express shipping (1-2 business days) and overnight shipping options are available at checkout. International shipping typically takes 7-14 business days.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Please check our shipping calculator at checkout for specific rates and estimated delivery times.

We offer free standard shipping on orders over $75 within the continental US. Free shipping is automatically applied at checkout when your order qualifies.

We offer a 30-day return policy for unused items in original packaging. Returns must be initiated within 30 days of delivery. Please see our Return Policy page for complete details.

Contact our customer service team at returns@mekotoys.com or call us at +1 (555) 123-4567 to initiate a return. We'll provide you with a return authorization number and shipping instructions.

For returns due to defective items or our error, we cover the return shipping costs. For returns due to change of mind, the customer is responsible for return shipping costs.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "Order History" section.

Orders can be modified or cancelled within 2 hours of placement, as long as they haven't entered the fulfillment process. Contact customer service immediately if you need to make changes to your order.

Creating an account is easy! Click the "Sign Up" button in the top right corner, fill in your information, and verify your email address. You can also create an account during checkout.