Return Policy
Last updated: January 29, 2026
Return Policy Overview
At MekoToys, we want you to be completely satisfied with your purchase. We offer a comprehensive return policy to ensure your shopping experience is worry-free.
30-Day Return Window: You have 30 days from the delivery date to return most items.
Return Eligibility
Items are eligible for return if they meet the following criteria:
✅ Eligible for Return
- • Unused and in original packaging
- • All original accessories included
- • Original tags and labels attached
- • No signs of wear or damage
- • Within 30 days of delivery
❌ Not Eligible for Return
- • Used or damaged items
- • Items without original packaging
- • Personalized or custom items
- • Digital downloads
- • Items past 30-day window
How to Return an Item
Contact Customer Service
Email us at returns@mekotoys.com or call +1 (555) 123-4567 to initiate your return. Please have your order number ready.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Package Your Return
Securely package the item in its original packaging with all accessories. Include the RMA number on the outside of the package.
Ship Your Return
Ship the package to our return address using a trackable shipping method. We recommend insuring the package for its full value.
Return Shipping
Shipping Costs
Customer's Responsibility
- • Return shipping costs for change of mind
- • Return shipping costs for wrong size/color
Our Responsibility
- • Return shipping for defective items
- • Return shipping for wrong items sent
- • Return shipping for damaged items
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Refund Timeline: Refunds will be credited to your original payment method within 5-7 business days after we receive your return.
Exchange Policy
We offer exchanges for items of equal or greater value. If you need a different size, color, or model, please contact our customer service team.
Exchange Process
- 1. Contact customer service to request an exchange
- 2. Return the original item following our return process
- 3. We'll ship the new item once we receive your return
- 4. Pay any price difference if the new item costs more
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.
What to Do
- • Take photos of the damage or defect
- • Contact us within 48 hours of delivery
- • Keep all original packaging
- • We'll arrange pickup at no cost to you
International Returns
International customers are responsible for return shipping costs unless the item is defective or we sent the wrong item. Please contact us for international return instructions.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact us:
Customer Service
Email: returns@mekotoys.com
Phone: +1 (555) 123-4567
Hours: Mon-Fri 9AM-6PM EST
Return Address
MekoToys Returns
123 Educational Street
Learning City, LC 12345
United States